ADDRESS

VISIT OUR OFFICE

92/2, MUNDKA INDUSTRIAL AREA, DELHI-110041

CALL/WHATSAPP : +91 9811222884 +91 9811999683

MAIL : INFO@DOMEWALA.COM

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Do you provide installation support?

Yes. We offer complete on-site installation services through our trained technical team. Alternatively, we can provide a detailed installation manual and video guide if you prefer to assemble it with your own team.

2. What kind of after-sales support do you offer?

We provide lifetime technical assistance for all our domes. Our support team can help you with troubleshooting, maintenance guidance, spare parts replacement, and future expansion or relocation.

3. How can I contact the support team?

You can reach us via:
📧 Email: support@domewala.com
📞 Phone/WhatsApp: +91-9811222884
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Our team typically responds within 24 hours.

4. What happens if the dome cover gets damaged?

We maintain stock of replacement fabric panels and covers. Minor damage can often be repaired on-site, but in case of major wear or tear, we can fabricate and ship a new cover customized for your dome’s frame.

5. Do you offer maintenance services?

Yes. We provide annual maintenance plans which include:

  • Structural inspection

  • Fabric cleaning & treatment

  • Tightening of frame joints

  • Replacement of worn parts (if required)

This ensures your dome remains in top condition and lasts longer.

6. Can you help if I want to relocate my dome?

Absolutely. Our team can dismantle, transport, and reinstall the dome at your new site. We can also provide remote guidance if you choose to handle relocation independently.

7. Do you provide spare parts or accessories later on?

Yes. We stock all essential spare parts — including connectors, bolts, pipes, and cover materials — so you can easily order replacements whenever required.

8. Is there a warranty on your products?

Yes, all our domes come with:

  • 5 years warranty on the steel frame

  • 3 years warranty on the outer cover (against UV damage or material failure)
    Warranty terms may vary based on model and material grade.

9. How do I clean and maintain the dome cover?

Regular cleaning using mild soap and water helps prevent dirt buildup. Avoid harsh chemicals or abrasive brushes. We also offer professional cleaning and inspection services annually upon request.

10. What if I need technical drawings or installation guides later?

All customers receive digital documentation, including layout drawings, assembly diagrams, and foundation details. If misplaced, you can always request duplicates from our support team.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS